Privacy Policy
CloudMeter is a multi-cloud cost monitoring service provided by Mobil80 Solutions and Services Private Limited (CIN U72900KA2018PTC118207, registration number 118207; registered office: No. 588, Vidyaranyapura Main Road, next to UNLIMITED, HMT Layout 3rd Block, Vidyaranyapura, Bengaluru, Karnataka 560097, India) ("Mobil80", "we", "us"). This policy explains what personal data we collect, why, who we share it with and the choices you have. Mobil80 is the data controller (the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023).
1. Data we collect
You give us
- Account details — your name, work email address, company/workspace name and timezone.
- Team details — email addresses of people you invite, their roles (Owner, Admin, Member) and which cloud accounts they can see.
- Cloud connection credentials — the read-only access you grant so we can read your cloud bills: AWS cross-account role details, Azure service principal, Google Cloud service account key, Alibaba Cloud or Huawei Cloud access keys, OpenAI admin key and WhatsApp Business system-user token. We ask only for read access to billing and cost data.
- Notification settings — which alerts and digests you want, and your WhatsApp phone number if you choose to verify one for WhatsApp alerts.
- Billing details — your plan, billing name, address, country and tax details. Card and bank details are entered directly with our payment providers; we never see or store full card numbers.
- Web checkout answers — if you use our online plan finder, your answers (number of cloud accounts, approximate monthly cloud spend, platforms used) and the email you enter at checkout.
- Support messages — anything you send us when you contact support.
We collect automatically
- Cloud cost data — spend by account, service, region, tag and project, read from your cloud providers, and the anomaly alerts we calculate from it.
- Usage data — when you were last active, which alerts you have read, and technical logs (such as timestamps and error messages) needed to run and secure the service.
- Mobile app — sign-in tokens stored securely on your device (iOS Keychain / Android Keystore) so you stay signed in. The app does not use advertising identifiers, does not track you across other apps and websites, and contains no ads.
2. How we use it
- To provide CloudMeter: read your cloud costs, show dashboards, detect cost anomalies and send the alerts and daily digests you ask for (by email and, if enabled, WhatsApp).
- To create and secure your account, including emailing one-time sign-in codes.
- To bill you, manage your subscription and meet tax and accounting obligations.
- To provide support and tell you about important changes to the service.
- To keep the service secure, prevent abuse and fix problems.
We do not sell your personal data, and we do not use it for advertising. We process it on the basis of our contract with you, our legitimate interest in running a secure service, legal obligations, and — where required — your consent (for example, WhatsApp alerts), which you can withdraw at any time in your notification settings.
3. Who we share it with
We share data only with service providers that help us run CloudMeter, under contracts that require them to protect it:
- Amazon Web Services — hosting, database, encryption keys and email delivery (Amazon SES). Data is stored in the AWS Asia Pacific (Mumbai) region.
- Stripe and Razorpay — payment processing.
- RevenueCat — subscription management and the web checkout / plan finder.
- Meta (WhatsApp Business Platform) — delivering WhatsApp alerts, only if you enable them.
- Your cloud providers — we call their billing APIs using the read-only access you granted, to fetch your cost data.
We may also disclose data if required by law, to protect our rights or users' safety, or as part of a merger or acquisition (in which case this policy continues to apply).
4. International transfers
Your data is stored in India. Some of our providers may process it in other countries, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.
5. How long we keep it
- Account, workspace and cost data — for as long as your workspace is open. When an Owner closes a workspace, its data, cloud credentials and logins are permanently deleted immediately.
- Raw cost exports — kept in an encrypted archive that is deleted automatically after 90 days.
- Invoices and payment records — kept for as long as tax and accounting law requires (8 years).
- Security and error logs — up to 90 days.
6. Security
Cloud credentials and data are encrypted at rest with AWS Key Management Service and in transit with TLS. CloudMeter uses read-only access and cannot change your cloud resources. Sign-in uses one-time email codes rather than passwords. Access inside Mobil80 is limited to people who need it to run the service. No system is perfectly secure; if a breach affects you, we will notify you and the relevant authorities as the law requires.
7. Your rights
Depending on where you live (including under India's DPDP Act, the EU/UK GDPR and California's CCPA), you can ask to access, correct, delete or receive a copy of your personal data, object to or restrict certain processing, withdraw consent, and nominate someone to exercise your rights. You can also complain to your data protection authority.
Most details can be changed in the CloudMeter portal. A workspace Owner can delete the workspace and all its data at any time on the portal (Settings; the app's More → Delete account links there); others can ask the Owner or us — see Delete your account. For any other request, email neeta@mobil80.com. We will verify your identity (usually with a code sent to your account email) and respond within 30 days.
8. Children
CloudMeter is a business service for people aged 18 and over. We do not knowingly collect data from children.
9. Changes
We will post any changes here and update the effective date. If a change is significant, we will tell you by email or in the product before it takes effect.
10. Contact and Grievance Officer
Mobil80 Solutions and Services Private Limited, No. 588, Vidyaranyapura Main Road, next to UNLIMITED, HMT Layout 3rd Block, Vidyaranyapura, Bengaluru, Karnataka 560097, India
Privacy: neeta@mobil80.com
Grievance Officer: Neeta V Kumar, neeta@mobil80.com