CloudMeter support
Email neeta@mobil80.com — we reply within one business day. Include your workspace name and, if something looks wrong, a screenshot.
CloudMeter alerts on WhatsApp come from +91 78994 44028. We will never ask you for passwords or card details over WhatsApp or email.
Signing in
I didn't get my 6-digit sign-in code
Codes arrive within a minute. Check spam and promotions folders, and make sure you're using the email your workspace was set up with. Tap Resend code after 20 seconds. Each code works once.
It says there's no CloudMeter access for my email
Your email isn't part of any workspace yet. Ask your workspace Owner to invite you, or create a new workspace at portal.cloudmeter.io.
How do I switch between workspaces?
If you belong to more than one workspace, tap the workspace name at the top of any screen in the app (or the account menu in the portal) and choose another.
Connecting clouds
How do I connect AWS, Azure, Google Cloud or OpenAI?
Owners and Admins connect accounts in the portal under Accounts → Add account, which walks you through granting read-only access for each provider. CloudMeter can never change your cloud resources.
My new account says "Syncing…"
The first sync can take a few minutes, and some providers publish cost data with a delay of up to a day. If it still hasn't synced after 24 hours, check the error shown on the account page, or email us.
Plans and billing
How do plans work?
New workspaces get a 7-day free trial. After that, choose Starter, Growth or Scale depending on how many cloud accounts and how much monthly spend you monitor. A plan covers your whole team.
I bought a plan on the web. How do I add it to my workspace?
Install the CloudMeter app, sign in with your work email, then tap Add plan to my workspace on the checkout confirmation page or in your receipt email — on the same phone. The plan is added to the workspace that is active in the app. New to CloudMeter? Create your free account at portal.cloudmeter.io first, using the same email you paid with.
My "add plan" link has expired
Tap it anyway — we'll email a fresh link to the address you paid with. If that doesn't arrive, email us with your receipt.
How do I cancel or change my plan?
Use the "manage subscription" link in your receipt email, or Billing in the portal. Cancelling keeps your plan until the end of the period you've paid for.
Your account and data
How do I delete my account?
If you're the workspace Owner, delete it on the web portal: sign in at portal.cloudmeter.io, cancel any paid plan under Billing, then go to Settings → Close this CloudMeter account, type DELETE and confirm. This permanently deletes the workspace and all its data. In the app, More → Delete account opens the portal for you. If you're an Admin or Member, only the Owner can delete the workspace — the app tells you who to contact. Full details: Delete your account.
Where can I read how my data is used?
See our Privacy Policy and Terms of Use.